Privacy Policy

Last updated: January 12, 2026

At SignUpGo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service.

1. Information We Collect

We collect information that you provide directly to us when you:

  • Register for an account or create an organization
  • Create or sign up for events
  • Provide contact information (name, email, phone number)
  • Make payments or process transactions
  • Communicate with us or other users

Mobile Phone Numbers: We collect mobile phone numbers when you voluntarily provide them during event registration or account setup. Phone numbers are used solely for event-related communications, such as SMS reminders about upcoming events.

2. How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve our services
  • Process transactions and payments
  • Send event-related communications (emails and SMS reminders)
  • Respond to your inquiries and provide customer support
  • Send administrative information, such as updates to our terms or policies

3. SMS and Mobile Messaging

Mobile Information Sharing: We do NOT share, sell, rent, or disclose your mobile phone number or any mobile information to third parties or affiliates for marketing or promotional purposes. Your mobile phone number is used exclusively for:

  • Sending event reminders and notifications that you have requested
  • Providing important event-related updates
  • Delivering transactional messages related to your account or events

SMS Service Provider: We use ClickSend, a third-party SMS service provider, solely for the technical delivery of SMS messages. ClickSend is contractually prohibited from using your mobile information for any purpose other than message delivery on our behalf.

Opt-Out: You can opt out of receiving SMS messages at any time by:

  • Replying "STOP" to any SMS message you receive from us
  • Unchecking the SMS reminder option when signing up for events
  • Contacting us at support@signupgo.com to request removal from SMS communications

Message and data rates may apply. Message frequency varies based on your event activity.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted service providers who assist us in operating our platform (e.g., payment processors, email services, SMS delivery services). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Event Organizers: When you sign up for an event, your name and contact information may be shared with the event organizer to facilitate event management.
  • Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety, or that of our users.

Important: We do NOT share mobile phone numbers or mobile information with third parties or affiliates for marketing or promotional purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing communications
  • Opt out of SMS messages (as described above)
  • Request a copy of your data

To exercise these rights, please contact us at support@signupgo.com.

7. Children's Privacy

Our service is designed for use by schools and educational organizations. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@signupgo.com
Website: https://signupgo.com