Privacy Policy

Our Commitment to Privacy

At SignUpGo, we believe your personal information should be protected and used responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you use our event management platform.

We're committed to transparency and giving you control over your information. We never sell your data, and we only use it to provide and improve our services.

Information We Collect

Information You Provide

• Account Information: Name, email address, and profile photo
• Event Data: Event details, participant information, and registration data
• Student/Family Information: Student names (for event coordination), parent/guardian contact information
• Communication: Messages you send through our platform or support channels
• Payment Information: Billing details (processed securely through Stripe - we do not store full credit card numbers)
• School Information: School name, contact information, branding preferences

Important: We do NOT collect student academic records, grades, behavior reports, IEPs, health records, or Social Security Numbers. We only collect information necessary to provide event management and communication services.

Information We Collect Automatically

• Usage Data: How you interact with our platform (page views, features used)
• Device Information: Browser type, operating system, and IP address
• Cookies: To remember your preferences and improve your experience
• Analytics: Aggregated, anonymized usage statistics

How We Use Your Information

We use your information to:

• Provide and maintain our event management services
• Send event confirmations, reminders, and important updates
• Process payments and manage your account
• Provide customer support and respond to your inquiries
• Improve our platform and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in these limited circumstances:

• Service Providers: With trusted partners who help us operate our platform (like email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition (with notice)
• Consent: When you explicitly give us permission

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
• Secure Infrastructure: Data stored in secure, US-based data centers (MongoDB Atlas, AWS)
• Access Controls: Role-based access controls and authentication requirements
• Regular Updates: Security patches and updates applied regularly
• Limited Access: Only authorized personnel have access to data, and access is logged
• Backups: Regular backups to prevent data loss
• Monitoring: Continuous security monitoring and threat detection

Data Storage: All data is stored on US-based servers. We use MongoDB Atlas for database hosting and AWS S3 for file storage, both of which provide enterprise-grade security.

Breach Notification: In the unlikely event of a data breach, we will notify affected schools within 72 hours and assist with any required notifications to parents/guardians.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information with industry best practices, we cannot guarantee absolute security.

For more detailed security information, see our Security page.

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Update: Correct or update your information
• Delete: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Portability: Export your data in a standard format

To exercise these rights, contact us at privacy@signupgo.com

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

Student Data and FERPA Compliance

FERPA Compliance: SignUpGo is designed to align with FERPA (Family Educational Rights and Privacy Act) principles. While FERPA primarily applies to educational institutions, we take student and family privacy seriously and implement measures consistent with FERPA requirements.

What Data We Handle: SignUpGo primarily handles:

• Parent/guardian names, emails, and phone numbers
• Event signups and registration information
• School administrator contact information
• Basic student names (for event coordination only)

What We DON'T Collect: We do not collect or store:

• Student academic records (grades, transcripts)
• Student behavioral reports or disciplinary records
• Individualized Education Programs (IEPs)
• Health records or medical information
• Social Security Numbers

Data Ownership: Schools retain full ownership of all data. SignUpGo acts as a service provider and processes data only to provide our services. We do not sell or share student or family data with third parties for marketing or advertising purposes.

Parental Rights: Parents have the right to:

• Access their child's information stored in our system
• Request corrections to inaccurate information
• Request deletion of their child's information
• Opt-out of communications

To exercise these rights, contact your school administrator or email us at privacy@signupgo.com

Data Processing Agreements: We are happy to sign Data Processing Agreements (DPAs) with schools that outline our security and privacy commitments. Contact security@signupgo.com to request a DPA.

Children's Privacy (COPPA)

SignUpGo complies with COPPA (Children's Online Privacy Protection Act). Our platform is primarily used by parents, guardians, and school administrators - not directly by children under 13.

If we discover that we have collected information from a child under 13 without verifiable parental consent, we will delete that information immediately.

Parents who believe we may have collected information from their child should contact us at privacy@signupgo.com

International Users

If you're accessing SignUpGo from outside the United States, please note that your information may be transferred to and processed in the United States. By using our platform, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@signupgo.com
Address: SignUpGo Privacy Team
Time To Sizzle LLC
St. Louis, MO